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Frequently Asked Questions - Management

Get Answers to Your Top Questions About Property Management in NC

Finding the perfect people to rent your home is a stressful experience. With help from one of our licensed team members, you can take the stress out of being a property owner and start reaping the benefits. To get started, you may need a few questions answered! Browse our frequently asked questions about property management in NC and learn how we can help you bring in more money from your rental property.

 

1. Are your property managers licensed?

Yes. Our property managers are licensed North Carolina Real Estate brokers and hold additional designations from the Institute of Real Estate Management (IREM).

2. Can I list my property for sale and for rent at the same time?

You can have a dual listing where the property is listed with another agent for sale and our firm for rent at the same time. There is not an early termination if the property is sold before the property can be rented.

3. What is your pet policy?

Most properties are listed with a conditional pet policy. This means that the property owner must approve all pets. If the pets are approved there is a $300 non-refundable pet fee, this fee covers 2 pets. Vicious breed dogs will be automatically declined, breeds that are considered vicious include but are not limited to:

  • Pit bulls
  • Doberman Pinschers
  • Rottweilers
  • German Shepherds

Please note that if you do not allow pets then you will be restricting your options of who rents your property.

4. What type of insurance do I need for my rental property?

Please contact your insurance agent and ask for a rental dwelling policy that includes liability coverage of at least $300,000. There are differences between a regular homeowners policy and a rental dwelling policy and your agent can explain the difference. There is little cost difference between the two and it is often times less expensive.

5. Do you screen potential renters?

Absolutely! We screen every tenant based on the following criteria:
1) Criminal - Applicants with a violent criminal background or recent drug offenses will be automatically declined.
2) Credit - We run a credit screening for your application. In general, we like to see a score of at least 600. Items on your credit that can potentially affect the outcome of your application are:

  • Landlord Collections
  • Landlord Evictions
  • Outstanding Collections
  • Repossessions
  • Recent Delinquencies
  • Open Bankruptcies

3) Income - Combined gross household income must total 3 times the rent.
4) Evictions – Recent landlord eviction filings within the last 3 years.
5) Landlord reference for their last rental property

6. Where do you advertise my property?

We advertise our properties on over 20 websites including our website, MLS, Rentals.com, Zillow.com, Rentalhomes.com, hotpads.com, Craigslist, Facebook, and more. We also work with referrals, and put up signage to advertise available properties.

7. Should I sell or rent my property?

You can try to do both at the same time! If you’re in doubt, try selling and renting your property at the same time to help determine which option is right for your property. See the question above for more information.

8. What are your fees?

Please contact one of our agents for your free rental analysis and quote.

9. When do you disburse payments to landlords?

All owner draws are direct deposited into your account for your convenience. Rent is due on the 1st and late by the 5th. Epayment for rental payments collected during this time are initiated on the 10th and it takes 3-5 business days to show up in your account. Epayments for rental payments collected after the 10th are initiated on the 20th and it take 3-5 business day to show up in your account. A detailed monthly statement with income and expenses can be accessed using your customized owner portal, which allows for 24-7 access.

10. Can I access my statements online?

The online owner portal gives you 24-7 access to monthly statements, copies of your tenants lease agreement, property management contract and real time information about work orders and much more

11. What information can I access with my owner portal?
  • Have conversations with your property manager
  • View monthly statements
  • Get copies of invoices
  • Find real time work order information
  • View and download lease agreement and property management agreements.
  • Update your account information
  • Click here to access your owner portal
12. How do I gain access to my owner portal or reset my password?

Click here to access your owner portal. The user name is the email address that you provided to us when we set up your account. If you need to reset your password or need additional help please contact our office or click here to watch our owner portal tutorial

13. How long does it take to rent a vacant property?

Because of our extensive advertising and marketing most of our vacant properties rent within 30-60 days or less.